Finger pointing. Unclear expectations and communications. Ineffective teamwork.
Difficulty retaining quality employees. These things occur, to one degree or another,
in every organization. But when customers, competitors or internal changes apply
pressure, they can come to a boil and inflict serious damage on productivity.
How do you move your organization and people from grinding their gears to functioning
at their highest performance? A surprisingly simple yet extraordinarily effective
solution is to enhance the accountability of individual employees at all levels
of the organization.
Accountability In Action: Clear and Measurable Results
When organizations practice true accountability they develop cultures of empowered
employees who are individually and collectively committed to organizational results.
You Can Expect To See:
- Increased Productivity
People can do more when agreements are clearly negotiated, monitored and fulfilled.
- Enhanced Customer Satisfaction
Customers appreciate knowing they can count on service providers to do what they
say they will do.
- Reduced Expenses
Rework, redundancy and “babysitting” are reduced when employees at all levels of
the organization understand the concepts of responsibility, self-empowerment and
- Greater Job Satisfaction
Improved working relationships and smoother functioning processes make each individual’s
work dramatically more rewarding.
- Improved Marketing Perception
Your brand and image are enhanced when everyone in the organization adopts the
mindset and skills associated with 100% accountability.
"The bottom line is that, without the culture change that Linda Galindo and Versera initiated nearly two years ago at SKS and have
nurtured since then, we would simply be out of the competition in a brutally competitive business.
An accountable culture is
the only true long term sustainable competitive advantage I have seen in this industry or any other."
- Andy Thweatt, CEO, SKS Oil
The Foundation of High Performance:
Personal Responsibility: A "before the fact" mindset of personal
ownership and commitment to a result.
Self Empowerment: To take action and risk in order to ensure the
achievement of the result.
Personal Accountability: A personal willingness “after the fact”
to answer for outcomes produced.